At Portrizo, we understand how important it is for your custom art pieces to arrive on time, especially for special occasions. We strive to fulfill and deliver every order promptly. Here’s a breakdown of our production and shipping process to give you clarity and peace of mind:
PRODUCTION AND SHIPPING TIMES
Please note that your package’s estimated arrival time is based on Production Time + Shipping Time.
- Production Time: Our process includes customization based on your input, quality assurance checks, and secure packaging to ensure your artwork arrives in perfect condition.
- Shipping Time: This is the period from when your order leaves our facility to when it reaches your address. Production and shipping times may vary based on item type and destination.
U.S. Domestic Orders
| Item | Production Time (Business Days) | Standard Shipping Time (Business Days) |
|---|---|---|
| Family Crossword Poster | 2 – 4 | 9 – 11 |
| Family Crossword Framed Canvas | 3 – 5 | 9 – 11 |
International Orders
Please allow additional time for international orders as they may need to pass through customs, which could cause minor delays. Customs procedures are beyond our control, and we appreciate your understanding.
ORDER TRACKING
Once your order is shipped, you’ll receive an email with tracking information. You can also track your order through our website’s “Track Order” page using your order number and email address.
During peak times (such as holidays or special occasions), production and delivery times may be extended. Any cut-off dates will be displayed on our website, and we cannot guarantee on-time delivery for orders placed after these dates.
SHIPPING FEE
Shipping fees are calculated at checkout based on your location and item weight. For orders over $70 (after discounts), we offer free standard shipping on select items. Certain items (like large canvases or custom boards) may not qualify for free shipping due to size.
EXPRESS SHIPPING
Express Shipping is available for select items. Please check product pages for availability. For eligible items, expect delivery within 2 – 5 business days after production.
DELIVERY AREAS
We currently ship to the U.S., UK, and EU countries. Please note:
- Large items (e.g., canvases) require a physical address for safe delivery.
- We are unable to ship to military or P.O. addresses.
INCORRECT ADDRESS
Ensure that your shipping details are accurate. We are not responsible for deliveries delayed or returned due to incorrect information. If you need to update your address, please contact us within 2 hours of placing your order. Changes cannot be made after this timeframe.
Thank you for choosing Portrizo. For additional assistance, please reach out to us through our contact page.